没有人是一座孤岛:解开与人工智能互动的工作和工作后的后果
Pok Man Tang1, Joel Koopman2, Ke Michael Mai3
1Department of Management, University of Georgia.
The Journal of applied psychology
|June 12, 2023
概括
随着人工智能 (AI) 的使用越来越多,员工可能会感到孤独,寻求社交联系,这可能会影响福祉. 较高的依恋焦虑会使这些人工智能驱动的工作场所社会影响变得更糟.
科学领域:
- 组织心理学 组织心理学
- 人与计算机的交互
- 社会心理学 社会心理学
背景情况:
- 人工智能 (AI) 的整合正在重塑工作场所的动态,增加员工与AI系统的互动.
- 这种转变可能会导致更多的
研究的目的:
- 探索员工-人工智能互动的适应性和不适应性后果.
- 检查人工智能交互对社会归属需求和员工福祉的影响.
- 调查依恋焦虑在这些关系中的缓解作用.
主要方法:
- 四项研究 (N = 794) 使用混合方法,包括调查,实地实验和模拟.
- 从不同地区的员工收集数据:台湾,印度尼西亚,美国和马来西亚.
- 社会归属模型指导了理论框架和分析.
主要成果:
- 员工与人工智能互动的增加与更大的社会关系需求有关.
- 更高的人工智能互动也导致孤独感增加,影响工作后的幸福感 (失眠,饮酒).
- 这些影响在有较高依恋焦虑的员工中更为明显.
结论:
- 员工-人工智能集成既提供了社会联系的机会,也带来了社会脱节和幸福感下降的风险.
- 组织应考虑人工智能实施的社会影响,以支持员工福祉.
- 附着焦虑可能是员工在工作场所体验人工智能的关键因素.
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