在临床文字系统中使用表情符号和表情符号的内容分析
Colin M E Halverson1,2,3,4, Claire E Donnelly5, Michael Weiner2,5,6
1Center for Bioethics, Indiana University School of Medicine, Indianapolis.
JAMA network open
|June 13, 2023
概括
临床文本中的表情符号和情绪符号主要传达重要的信息和情绪,而不是专业性的问题. 这项研究发现,它们的使用是功能性的,而不是破坏医疗保健沟通.
科学领域:
- 数字健康传播数字健康传播
- 医疗信息学 医疗信息学
- 人与计算机的交互
背景情况:
- 医疗保健中临床短信应用程序的日益普及,需要了解像emoji和表情符号这样的非语言数字通信工具的作用.
- 这些意识形态图对虚拟环境中医疗保健提供者之间的专业互动的影响仍然在很大程度上未被探索.
研究的目的:
- 评估emoji和表情符号在医疗保健专业人员交换的临床短信中的特定沟通功能.
- 评估表情符号和表情符号使用对临床沟通的清晰度和专业性的潜在影响.
主要方法:
- 在美国中西部一家医院的安全消息平台上,对一组临床短信进行了定性内容分析.
- 该研究分析了1%的包含至少一个表情符号或表情符号的消息线程,由80名参与的医院医生在2020年7月至2021年3月期间发送.
- 一个预先规定的编码方案被用于表格化每个表情符号和表情符号的存在并评估每个表情符号和表情符号的交流功能.
主要成果:
- 在1319个分析的线程中,7% (155个消息) 包含表情符号或情绪符号,由80名医院医生使用.
- 大多数使用表情符号/表情符号的用户 (61%) 具有情感功能,传达发送者的内部状态.
- 很大一部分 (32%) 能够启动,维持或结束沟通,没有任何混或不适当的证据.
结论:
- 安全的临床短信系统中的表情符号和表情符号主要用于传达突出信息和管理交互.
- 这些发现表明,在临床环境中对表情符号和表情符号使用的专业性的担忧可能是不合理的.
- 这项研究强调了医疗保健中数字通信的不断变化的性质以及意识形态图在专业互动中的功能作用.
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