患者满意度 - - 芬兰患者集群分析结果
Anu Nurmeksela1, Markus Kulmala2, Tarja Kvist3
1Faculty of Health Sciences, Department of Nursing Science, University Lecturer University of Eastern Finland, P.O. Box 1627, Kuopio, 70211, Finland. anu.nurmeksela@uef.fi.
芬兰医院的患者满意度通常很高,但不满意的群体需要注意. 孤独生活的急性住院患者和疼痛管理需要进一步评估以提高护理质量.
科学领域:
- 医疗保健质量研究研究
- 患者经验研究研究.
- 医疗服务研究 医疗服务研究
背景情况:
- 了解患者的期望和看法对于提供高质量的医疗保健至关重要.
- 对医疗保健提供者来说,评估患者对护理的满意度至关重要.
- 这项研究侧重于芬兰急性护理医院的患者满意度.
研究的目的:
- 识别和分析患者满意度的不同集群.
- 了解患者对芬兰急性护理机构护理质量的看法.
主要方法:
- 采用2017年数据进行的横截面研究设计.
- 对1810名患者进行了修订的人性照顾量表 (RHCS) 问卷调查.
- 采用K-means聚类来分析患者满意度组.
主要成果:
- 确定了四个患者满意度集群:不满意,中度不满意,中度满意和满意.
- 不满意的群体在所有护理质量分级上报告得分明显较低.
- 急性住院患者和独自生活的患者在不满意的群体中更为普遍.
结论:
- 虽然整体患者满意度很高,但必须解决不满意的少数群体的经验.
- 对于急性住院患者,特别是那些独自生活的人,需要有针对性的干预措施.
- 为提高护理质量,建议所有患者改进疼痛和恐惧管理.
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