改善居民和护士沟通实践:合作文化倡议成果
Duncan R Morhardt1, Amy N Luckenbaugh1, Tiffany Hecklinski1
1Department of Urology, University of Michigan, Ann Arbor, Michigan.
Urology practice
|June 14, 2023
概括
实施新的呼叫协议显著减少了医院的夜间页面,改善了护士和住院人员之间的沟通. 这项培训增强了团队合作和相互尊重,导致了更好的患者护理和住院睡眠.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 医院的运作 医院的运作
- 医学培训 医学培训 医学培训
背景情况:
- 一夜通讯对医院沟通至关重要,但往往会导致非关键页面.
- 改善呼叫实践可以改善住户的睡眠,并促进护士和住户之间的更好的团队合作.
研究的目的:
- 实施和评估一个新的夜间护士呼叫协议.
- 减少非关键页面,改善居民睡眠和专业间的沟通.
主要方法:
- 一个培训课程是由居民,护士和一个联络员共同开发的.
- 该协议包括呼叫紧急级别和非紧急通讯分批.
- 一夜间的页面被跟踪并根据训练前和训练后的紧急情况进行分类.
主要成果:
- 培训后,训练层的平均每晚页面数量从2.6下降到1.6,减少了50%.
- 这种减少在培训后的五个月内保持稳定.
- 与未经训练的地板相比,训练地板的页面减少比例更大,更持久.
结论:
- 一个合作的护士-医生培训计划有效地减少了一夜之间寻求信息的数量.
- 新的协议改善了居民对紧急页面的响应,并促进了相互尊重.
- 该培训导致了医院沟通和团队合作的持久改善.
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