实习生与多学科诊所的等待时间和患者满意度的改善有关
Andrew Yousef1, David Lauthen2, Celia Ramsey2
1Department of Otolaryngology-Head and Neck Surgery, University of California, San Diego, California, USA.
在学术瘤诊所,较长的等待时间与新患者和特定的医生有关. 实习生减少了等待时间,提高了患者的满意度,尤其是等待时间.
科学领域:
- 在瘤学瘤学.
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
背景情况:
- 临床等待时间在门诊环境中显著影响患者满意度.
- 了解影响等待时间的因素对于改善医疗保健服务至关重要.
- 实习生在管理临床流量和患者满意度方面的作用需要进一步研究.
研究的目的:
- 为了确定与诊所等待时间延长和患者满意度下降相关的变量.
- 评估学术医疗中心内实习生对诊所等待时间和患者满意度得分的影响.
主要方法:
- 一项涉及266名参与者在跨学科的头癌门诊诊所进行的横截面研究.
- 被训练有素的观察员记录了客观测量等待时间和与医疗保健从业者共度的时间.
- 患者满意度调查评估了整体满意度,主观等待时间和推可能性.
主要成果:
- 客观等待时间的增加与新患者状态和特定的医生相关.
- 接受培训的患者经历了更短的等待时间,对等待时间的满意度增加.
- 患者对等待时间的满意度是整体满意度和推可能性的强有力的预测指标.
结论:
- 长期等待时间在瘤门诊设置受患者类型和医生分配的影响.
- 实习生参与患者护理可以减少等待时间和提高患者满意度.
- 提高等待时间满意度是提高整体患者体验和推率的重要组成部分.
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