一个病人支付医疗保健账单的旅程:它太复杂了
1Public Health, University of Massachusetts, Lowell, Lowell, MA, USA.
Journal of patient experience
|June 16, 2023
概括
改善患者的财务体验需要明确的沟通和简化流程. 可视化患者旅程和利用数字健康工具可以提高医疗保健支付的透明度和参与度.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 医疗信息学 医疗信息学
背景情况:
- 患者的财务经历往往复杂且不透明.
- 最近的监管转变强调了医疗保健计费的透明度增加.
- 以患者为中心的护理需要了解和改善患者的旅程.
研究的目的:
- 探索提高患者财务体验的策略.
- 确定改善医疗保健计费透明度的机会.
- 评估患者旅程映射和数字健康在财务参与中的作用.
主要方法:
- 使用患者旅程映射来可视化医疗保健的财务流程.
- 分析早期披露财务责任的沟通策略.
- 评估数字健康应用在付款参与方面的潜力.
主要成果:
- 想象患者的旅程可以揭示过程改进的领域.
- 财务责任的早期沟通和简化消息传递提高了透明度.
- 数字健康工具在改善患者的财务参与方面表现有前途.
结论:
- 通过流程可视化,可以实现更高的清晰度和改善患者的财务体验.
- 积极的沟通和数字解决方案是提高价格透明度和患者参与度的关键.
- 对金融互动的以患者为中心的方法对于满足和及时支付至关重要.
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