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餐点订单时间和灵活性是提高患者对医院食品服务满意度的关键吗?
Laura Barsha1,2, Sally McCray1,2,3, Kirsty Maunder4,5
1Department of Nutrition and Foodservices, Mater, Raymond Terrace, South Brisbane, Queensland, Australia.
概括
与传统方法相比,客房服务 (RS) 和服务点选择 (CaPOS) 等灵活订单模式的患者对食品服务的满意度更高. 这些灵活的系统提高了医院的整体患者体验.
科学领域:
- 医疗保健管理的管理
- 营养科学 营养科学
- 患者体验研究 研究研究
背景情况:
- 医院的食品服务模式对患者满意度有很大的影响.
- 评估不同的食品服务系统对于改善患者护理至关重要.
- 在食品服务模式之间过渡需要仔细评估患者的反.
研究的目的:
- 以四种不同的模型来追溯比较患者的食品服务满意度:传统 (TM),服务点的选择 (CaPOS),床边菜单订购系统 (BMOS) 和客房服务 (RS).
- 确定哪些食品服务模式在急性护理环境中产生最高的患者满意度.
主要方法:
- 使用急症护理医院食品服务患者满意度调查问卷进行数据收集.
- 从2013年到2016年,在不同模型 (TM,CaPOS,BMOS,RS) 中对整体食品服务体验的患者评级进行了比较.
- 采用一致的方法和经过验证的工具进行回顾性评估.
主要成果:
- 与传统模式 (TM) 相比,在服务点选择 (CaPOS) 和客房服务 (RS) 模式中,患者满意度显著更高.
- 床边菜单订购系统 (BMOS) 模型显示,满意度略有增加,但与TM相比,在统计学上并不显著.
- 客房服务 (RS) 的满意度明显高于床边菜单订购系统 (BMOS),RS和CaPOS之间没有显著差异.
结论:
- 提供患者灵活性和后期订购时间的食品服务模式,如客房服务 (RS) 和服务点选择 (CaPOS),与患者满意度的提高相关.
- 建议对患者满意度进行常规审计,以确定适合医院特定需求的最佳食品服务实践.
- 实施灵活的食品服务系统可以提高整体的医院患者体验和满意度水平.
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