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实时虚拟支持改善了不列颠哥伦比亚省的健康公平和获取
Helen Novak Lauscher1, Kurtis Stewart1, Ray Markham2
1The University of British Columbia, Vancouver, British Columbia, Canada.
Healthcare management forum
|June 20, 2023
概括
实时虚拟支持 (RTVS) 网络在COVID-19期间为不列颠哥伦比亚省的农村,偏远和土著社区提供了重要的虚拟医疗保健. 这一举措成功地改善了获得护理的机会,患者和提供者满意度很高.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 土著健康土著健康
背景情况:
- 随着COVID-19的爆发,不列颠哥伦比亚省的农村,偏远地区和土著居民在获得医疗保健方面出现了不平等现象.
- 已建立的合作伙伴组织创建了实时虚拟支持 (RTVS) 网络以解决这些障碍.
研究的目的:
- 评估七个虚拟护理途径的实施,患者和提供者体验,质量改善,文化安全和可持续性.
- 评估RTVS在提供全省虚拟医疗保健服务方面的有效性.
主要方法:
- 采用混合方法的评估方法.
- 数据收集包括患者和提供者经验,实施指标和质量改善指标.
主要成果:
- 在2020年4月至2021年3月期间,RTVS网络促进了38905次患者接触和29544小时的同行支持.
- 显著的月度增长 (178.0%) 表示需求和效用增加.
- 90%的患者表示满意,94%的提供者喜欢提供虚拟护理.
结论:
- 虚拟护理途径有效地满足了服务不足社区提供者和患者的需求.
- 在不列颠哥伦比亚省,RTVS在扩大对医疗保健的虚拟访问方面取得了成功.
- 该网络的持续增长表明了改善医疗保健服务的可持续模式.
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