一个专业的服务评估:一个跨部门的调查方法
1Consultant Nurse Urogynaecology, Kingston Hospital NHS Foundation Trust.
British journal of nursing (Mark Allen Publishing)
|June 21, 2023
概括
这次泌尿科医生服务评估发现患者对临床护理的满意度很高,但发现了行政沟通问题. 管理流程的改进增强了患者的体验,并有利于护理的提供.
科学领域:
- 泌尿器科 泌尿器科 泌尿器科 泌尿器科
- 妇科 妇科 妇科 妇科
- 医疗保健管理的管理
背景情况:
- 专业的泌尿科医生服务对妇女健康至关重要.
- 评估患者体验是改善医疗保健服务的关键.
- COVID-19大流行影响了医疗保健的沟通和服务提供.
研究的目的:
- 为了评估患者在专业泌尿和妇科服务的经验.
- 评估患者个体需求得到满足的程度.
- 确定改善服务交付的领域.
主要方法:
- 一项横截面调查分发给了350名在电子患者记录系统中注册的妇女.
- 调查问卷包括在最初的COVID-19封锁期间患者沟通的具体项目.
- 对常规服务数据进行了描述性统计分析,对定性主题进行了主题分析.
主要成果:
- 达到了39%的应答率 (n=137).
- 超过90%的受访者报告了关于临床咨询,对专业知识的信任,参与护理决策和检查期间的舒适性方面的积极经验.
- 需要改进的关键领域包括行政沟通和任命重新安排.
结论:
- 评估导致部门对行政流程进行了审查.
- 改善了行政系统,员工培训和沟通策略.
- 这些变化直接受益于患者的护理和泌尿科医生服务中的经验.
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