将逻辑应用于医疗保健的旅程
Amanda L Joseph1,2, Jean Costello2, Helen Monkman1
1School of Health Information Science, University of Victoria, Canada.
Studies in health technology and informatics
|June 22, 2023
概括
应用服务设计和评估性研究可以改善医疗保健服务. 这项研究表明,客户旅程地图和逻辑模型如何识别和修复服务差距,减少护理障碍.
科学领域:
- 医疗保健管理的管理
- 服务设计服务设计
- 评估性研究 评估性研究
背景情况:
- 复杂的医疗保健服务提供问题往往需要创新的解决方案.
- 传统方法可能无法完全解决系统性护理障碍.
- 整合跨学科方法可以提供新的视角.
研究的目的:
- 探索应用服务设计和评估性研究在医疗保健中的好处.
- 展示客户旅程地图和逻辑模型的联合实用性.
- 识别和弥补服务交付差距,减少护理障碍.
主要方法:
- 使用客户旅程地图可视化患者体验.
- 使用逻辑模型来概述程序输入,活动和结果.
- 应用系统思维方法来分析运营问题.
主要成果:
- 客户旅程地图和逻辑模型的综合使用有效地识别了关键的服务交付差距.
- 通过综合方法方法的方法,确定了护理的具体障碍.
- 该研究为解决运营效率低下的问题提供了一个框架.
结论:
- 服务设计和评估研究为改善医疗保健提供了宝贵的工具.
- 客户旅程地图和逻辑模型的协同应用可以增强医疗保健服务的提供.
- 这种方法有助于更有效地在系统层面解决医疗保健运营挑战.
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