系统质量和信息质量是否会影响工作绩效? 用户感知的调解作用
Deddy Eduar Eka Saputra1,2, Vera Maulida Rahma3, Anis Eliyana3
1Postgraduate School, Universitas Negeri Jakarta, East Jakarta, DKI Jakarta, Indonesia.
PloS one
|June 23, 2023
概括
系统和信息质量不会直接影响惩教技术支持官 (TSO) 的工作表现. 然而,感知到的易用性和实用性完全调解了这些影响,突出了它们对用户性能的重要性.
科学领域:
- 信息系统信息系统信息系统
- 组织行为 组织行为
- 公共管理 公共管理
背景情况:
- 校正数据库系统 (CDS) 对公共部门的效率至关重要.
- 了解用户与强制性系统的交互对于性能至关重要.
- 关于CDS质量对苏门答腊的TSO工作绩效的影响的研究有限.
研究的目的:
- 分析CDS系统和信息质量对TSO工作绩效的影响.
- 调查感知易用性和感知有用性的调解作用.
- 为提高公共组织中用户绩效提供见解.
主要方法:
- 使用部分最小方形结构方程建模 (PLS-SEM) 的定量方法.
- 从苏门答腊118名惩戒官员收集的调查数据,使用有目的的抽样.
- 统计分析以确定对工作绩效的直接和间接影响.
主要成果:
- 系统和信息质量对工作绩效的直接影响被发现是微不足道的.
- 感知到的易用性和感知到的有用性完全介导了系统/信息质量和工作绩效之间的关系.
- 高质量的信息系统通过感知易用性和实用性,积极影响用户性能.
结论:
- 感知到的易用性和实用性是影响工作绩效的系统和信息质量的关键调解因素.
- 强制性系统实施需要关注用户的感知,以提高性能.
- 惩戒机构应该实施指导等策略,以促进对CDS的积极看法.
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