管理人机交互环境和福利服务环境的变化
Outi Tuisku1, Satu Parjanen2, Mirva Hyypiä2
1School of Industrial Engineering, Tampere University of Applied Sciences, Tampere, Finland.
Information technology & management
|June 26, 2023
概括
机器人可以支持福利服务,但人类互动是一个关键的挑战. 成功的整合需要规划,变革代理,并解决知识差距,以实现有效的人机协作.
科学领域:
- 社会科学 社会科学 社会科学
- 技术与创新 技术与创新
- 医疗保健管理的管理
背景情况:
- 机器人技术融入福利服务带来了重大机遇和挑战.
- 了解决策者的观点对于成功实施至关重要.
研究的目的:
- 调查决策者对福利服务中的机器人技术的看法.
- 在这个过渡期间,确定人机交互的机遇和挑战.
- 探索有效管理这些变化的策略.
主要方法:
- 在184名芬兰决策者中进行了在线调查.
- 受访者被分为技术积极,技术中立和技术批判的组.
- 使用定量数据分析来解释调查答案.
主要成果:
- 超过80%的受访者认为机器人可以支持现有任务,超过70%的人认为机器人可以执行现有任务.
- 确定的主要挑战包括减少人与人之间的互动和接触.
- 受访者表达了不同的知识需求,通常与技术机器人使用无关.
结论:
- 在福利服务中成功实施机器人需要一个全面的计划和专门的变革代理人.
- 技术积极的人可以成为有效的变革推动者.
- 管理变革需要提高信息质量,解决阻力,培养组织意识,建立心理承诺.
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