评估印尼用户对COVID-19疫苗接种服务的满意度
Siwi Pramatama Mars Wijayanti1, Dwi Sarwani Sri Rejeki1, Yuditha Nindya Kartika Rizqi1
1Department of Public Health, Faculty of Health Sciences, Jenderal Soedirman University, Purwokerto, Indonesia.
Journal of public health research
|June 26, 2023
概括
印尼的COVID-19疫苗接种服务显示几乎相同的满意度和不满意度. 影响用户满意度的关键因素包括疫苗接种地点,激励措施和疫苗接种后观察时间.
科学领域:
- 公共卫生 公共卫生
- 医疗保健服务研究 医疗服务研究
- 传染病流行病学 传染病流行病学
背景情况:
- 印度尼西亚正在进行的COVID-19疫苗接种工作旨在提高人口对SARS-CoV-2的免疫力.
- 关于印尼用户对COVID-19疫苗接种服务的满意度的数据有限.
研究的目的:
- 评估用户对印尼COVID-19疫苗接种服务的满意度.
主要方法:
- 一项利用在2022年6月进行的在线调查进行的分析横截面研究.
- 参与者 (17岁以上) 已经接种了至少一个COVID-19疫苗,并且居住在印度尼西亚.
- 使用了 SERVQUAL 模型,评估了可触摸性,响应性,可靠性,保证性和同理心.
主要成果:
- 在509名受访者中,50.1%的人对疫苗接种服务满意,49.9%的人对疫苗接种服务不满意.
- 在可触摸性方面 (设施方面48.7%),最高的不满是可靠性 (遵守程序59.7%),而最高的满意是可靠性.
- 接种疫苗的地点,提供激励措施,紧急联系的可用性,以及接种疫苗后的观察时间与用户满意度有显著的相关性.
结论:
- 很大一部分受访者对COVID-19疫苗接种服务表示不满.
- 持续质量改进举措对于提高用户对疫苗接种服务的满意度至关重要.
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