交互式描述,以提高聋人和听力障碍者在博物馆中的可访问性和体验
JooYeong Kim1, ChungHa Lee1, JuYeon Kim1
1School of Integrated Technology, Gwangju Institute of Science and Technology, Gwangju, Republic of Korea.
Universal access in the information society
|June 26, 2023
概括
交互式博物馆展览描述显著提高了聋人和听力障碍者 (DHH) 游客的体验. 首选的是基于图形的原型,显示了提高文化机构可访问性和参与度的潜力.
科学领域:
- 人与计算机的交互
- 可访问性研究 可访问性研究
- 博物馆研究 博物馆研究
背景情况:
- 传统的博物馆文本描述对聋和听力障碍者 (DHH) 构成挑战,原因是识字和沟通方面的差异.
- 现有的博物馆信息传递方法往往无法为DHH参观者提供包容和引人入胜的体验.
- 手语使用者在访问和解释标准文本博物馆内容时可能会遇到障碍.
研究的目的:
- 调查交互式描述原型在改善DHH个人博物馆体验方面的有效性.
- 为了比较主动链接,基于图形和基于聊天机器人的交互式博物馆描述系统的可用性和用户偏好.
- 评估交互元素的潜力,以提高DHH博物馆参观者对信息的可访问性.
主要方法:
- 开发和实施三个不同的交互式描述原型:主动链接,基于图形和基于聊天机器人.
- 一项比较性用户研究,涉及20名聋人和听障参与者,评估原型与传统描述对比.
- 通过用户交互分析和研究后采访收集数据,以收集有关用户体验和偏好的定性反.
主要成果:
- 与传统文本相比,互动原型显著改善了DHH参与者的信息可访问性和整体博物馆体验.
- 基于图形的原型成为参与者最喜欢的交互方法.
- 个人偏好和识字水平影响了每个交互原型的感知好处和局限性.
结论:
- 将简单的交互功能集成到博物馆文本描述中可以大大提高DHH参观者的体验.
- 根据不同的识字技能和偏好量身定制交互功能对于最大限度地提高博物馆环境中的包容性至关重要.
- 互动系统的进一步发展有望为所有人创造更容易获得和更有吸引力的文化遗产体验.
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