在安大略省城市医院中导航虚拟护理服务,使用患者旅程映射
Karishini Ramamoorthi1, Rebecca Liu1, Jamie Fujioka1
1Women's College Hospital Institute for Health Systems Solutions and Virtual Care (WIHV), Women's College Hospital, Toronto, Canada.
Journal of patient experience
|June 26, 2023
概括
患者更喜欢基于环境的虚拟医疗保健模式. 提供者应讨论各种选择,考虑患者的识字能力,舒适度和医疗需求,以提供有效的虚拟护理.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 随着COVID-19的流行,虚拟医疗保健系统的采用加速了.
- 了解患者对虚拟护理的看法对于优化其实施至关重要.
- 有限的研究存在于各种虚拟医疗保健模式的患者体验.
研究的目的:
- 探索不同临床领域的虚拟医疗保健患者体验.
- 确定影响患者对虚拟护理方式偏好的关键因素.
- 为改善以患者为中心的虚拟医疗保健提供提供见解.
主要方法:
- 对接受心理健康,慢性护理和外科治疗的患者进行了半结构化采访.
- 利用患者旅程映射以视觉表示和分析患者体验.
- 采用主题分析来识别患者反中反复出现的模式和主题.
主要成果:
- 患者对虚拟护理模式的偏好高度取决于环境.
- 提供者和患者之间的持续对话对于选择适当的虚拟护理选择至关重要.
- 诸如数字素养,健康素养,患者舒适度和特定医疗需求等因素显著影响模式选择.
结论:
- 有效的虚拟医疗需要个性化的方法,承认患者特定的因素.
- 提供者与患者之间的沟通是驾虚拟护理模式选择复杂性的关键.
- 未来的虚拟护理策略必须整合以患者为中心的考虑,以获得成功的采用和结果.
相关概念视频
Documentation in Long-Term and Home Healthcare Setting
932
Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Long-Term Care Facilities
932
Patient-centered Care
2.1K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.1K
Tertiary Healthcare System
1.8K
Specialized care provided over an extended period is called tertiary care. Usually, a primary or secondary care physician will refer a patient to tertiary care. A patient's maximum physical and mental function is restored in tertiary care, which is caused due to the impact of a chronic illness or condition. Tertiary care aims to achieve the highest level of functioning possible while managing chronic illness. For example, a patient who falls and fractures their hip will need secondary care...
1.8K
Methods of Documentation VI: Case Management Model
600
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
600
Methods Of Healthcare Delivery System
3.3K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.3K
Integrated Healthcare System
1.7K
An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
1.7K


