患者对药剂师领导的慢性护理管理服务的满意度与药物同步相结合
Magdi Awad1, Kenneth Furdich2, Dana Webb2
1Department of Pharmacy Practice, Northeast Ohio Medical University, Rootstown, OH, USA.
概括
提供慢性护理管理 (CCM) 和药物同步 (MedSync) 服务的药剂师共同提高了患者满意度,并解决了医疗保险受益人服务不足的药物相关问题.
科学领域:
- 药房实践 在药房实践.
- 医疗保健服务研究 医疗服务研究
- 老年医学 老年医学
背景情况:
- 慢性护理管理 (CCM) 尽管对临床结果,患者坚持,降低成本和满意度有好处,但仍未得到充分利用.
- 药剂师领导的CCM模型已经被探索了可行性和实施.
- 将CCM与药物同步 (MedSync) 集成为患者护理提供了一种创新的方法.
研究的目的:
- 评估患者的可接受性,并实施一个结合CCM和MedSync服务模型.
- 评估药剂师为联邦合格卫生中心 (FQHC) 的服务不足的医疗保险受益人提供CCM的有效性.
主要方法:
- 一个试点项目结合了CCM和MedSync服务,由药剂师通过电话同时提供.
- 为FQHC的MedSync计划中注册的医疗保险受益人提供服务.
- 实施后进行了患者满意度调查和回顾性图表审查.
主要成果:
- 49名患者参加了CCM试点计划.
- 患者表示对综合服务的整体满意度.
- 药剂师每位患者平均发现了4.8个与药物相关的问题 (MRPs).
- 通过教育或干预,药剂师解决了62%的确定的MRP.
结论:
- 药剂师领导的CCM,当与MedSync集成时,对患者来说是可以接受的.
- 这种综合模型有效地识别和解决与药物相关的问题,提高医疗保险受益人的护理.
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