工作场所保护系统的实施及其与工作场所暴力经验的相关性:一项跨部门研究
1Department of Preventive Medicine, College of Medicine, The Catholic University of Korea, 06591, Seoul, South Korea.
BMC public health
|June 27, 2023
概括
韩国 韩国 韩国 韩国
科学领域:
- 职业健康和安全问题 职业健康和安全问题
- 服务业管理 服务业管理
- 预防工作场所暴力 预防工作场所暴力
背景情况:
- 客户互动在服务业中至关重要,但对服务工人的工作场所暴力是一个重大问题.
- 韩国实施了服务人员的健康保护系统,以减轻暴力及其不良影响.
- 了解系统的影响对于提高工人的安全和福利至关重要.
研究的目的:
- 进行对韩国服务工人保护制度影响的比较分析.
- 识别与服务人员工作场所暴力相关的因素.
- 评估实施的保护系统是否减少了工作场所的暴力.
主要方法:
- 在2020年3月28天内从1349名服务人员收集了自报调查数据.
- 分析了一般和职业特征,暴力经历和系统利用.
- 采用千平方和后勤回归分析来确定相关性和影响.
主要成果:
- 在男性,老年工人,电子设备修理工人,不规则工人和加班工人中,工作场所暴力更为普遍.
- 在提供定期咨询,指定投诉处理人员和投诉委员会的企业中,保护系统减少了职场暴力.
- 压力放松计划与工作场所暴力的可能性最低 (p < 0.01).
结论:
- 服务工人保护制度的采用与工作场所暴力的普遍性之间存在显著的相关性.
- 保护系统的特定组成部分,如咨询和投诉程序,有效地减少暴力.
- 调查结果支持扩大韩国对服务业雇员的工人保护制度.
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