患者用餐时间体验:使用新型患者用餐时间体验工具捕捉患者的感知
Kate Furness1,2, Melina Harris2, Annie Lassemillante1,2
1Department Sport, Exercise and Nutrition Sciences, School of Allied Health, Human Services and Sport, La Trobe University, Bundoora, VIC 3086, Australia.
Nutrients
|June 28, 2023
概括
医院患者报告称对食品质量不满,尤其是口味和呈现. 改善食物是提高患者满意度和整体医院体验的关键.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者体验研究 研究研究
- 食品服务管理的管理.
背景情况:
- 患者的餐时间体验显著影响口服摄入量和对医院服务的整体看法.
- 现有的调查问卷往往缺乏关于更广泛的餐时间体验的全面定性数据.
- 奥斯健康患者用餐时间体验工具 (AHPMET) 是为了解决这些差距而开发的.
研究的目的:
- 用AHPMET的定性组成部分来描述患者的饮食时间体验.
- 为了补充AHPMET的现有定量发现.
- 验证一个工具,用于评估和改进医疗保健机构患者的饮食时间体验.
主要方法:
- 这是一项跨阶段,跨截面的研究,在奥斯医疗中心进行 (2020年3月 - 2021年11月).
- 利用AHPMET测量患者的饮食时间体验.
- 使用描述性统计和定性数据的演性专题分析.
主要成果:
- 149名参与者填写了调查问卷.
- 患者对工作人员互动的满意度最高.
- 最低的满意度是食物质量 (味道,呈现方式,菜单多样性).
- 消费障碍包括临床症状,营养影响症状和患者定位.
结论:
- 食品质量是医院食品服务不满的主要驱动因素.
- 优先考虑食品质量改进对于提高患者满意度至关重要.
- 经过验证的AHPMET可以在医疗服务部门实施,以改善饮食摄入量,减轻营养不良,并改善患者的治疗结果.
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