聊天或聊天机器人:使用聊天机器人在心理健康中的伦理问题
Simon Coghlan1, Kobi Leins1,2, Susie Sheldrick1
1School of Computing and Information Systems, The University of Melbourne.
Digital health
|June 28, 2023
概括
本文审查了围绕心理健康聊天机器人的伦理问题,强调了潜在的好处和用户的风险. 它为负责任的人工智能开发和部署在精神卫生保健领域提供了建议.
科学领域:
- 数字健康数字健康
- 生物伦理学生物伦理学
- 人工智能的人工智能
背景情况:
- 使用人工智能 (AI) 的心理健康聊天机器人在各个领域越来越普遍.
- 虽然提供了潜在的好处,比如更好地获得心理健康信息和服务,但它们的部署引发了重大的伦理考虑.
研究的目的:
- 批判性地审查与心理健康聊天机器人相关的关键伦理问题.
- 确定和分析四个主要的伦理问题,这些问题在患有精神疾病的个人中得到了放大.
- 为道德聊天机器人开发和实施提供可行的建议.
主要方法:
- 使用了批判性审查方法.
- 一个既定的伦理框架,包括五个核心原则,被用来检查识别的伦理问题.
- 分析的重点是人工智能在心理健康护理环境中所带来的独特挑战.
主要成果:
- 该审查确定了心理健康聊天机器人技术固有的四个重要的伦理问题.
- 这些道德挑战往往会在患有精神疾病的个人中加剧.
- 采用公认的伦理框架为分析这些问题提供了一个结构化的方法.
结论:
- 心理健康聊天机器人的道德挑战需要在整个技术生命周期中仔细考虑.
- 为利益相关者提供建议,包括设计师,开发人员,研究人员和临床医生.
- 确保这些人工智能工具的伦理创建和部署对于保护用户福祉至关重要.
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