格鲁吉亚妇女对产妇护理服务的满意度
Lela Sehngelia1,2, Milena Pavlova1, Wim Groot1,3
1Department of Health Services Research, CAPHRI, Maastricht University Medical Center, Faculty of Health, Medicine and Life Sciences, Maastricht University, the Netherlands.
Health policy OPEN
|June 29, 2023
概括
格鲁吉亚的妇女对产前,产后和产后期间的产妇护理服务表示高度满意. 设施外观和最新设备等因素有助于积极的患者体验.
科学领域:
- 医疗保健质量评估 医疗保健质量评估
- 孕产妇健康服务研究研究
- 患者满意度研究
背景情况:
- 患者满意度是评估医疗保健质量的关键指标.
- 了解妇女在产妇护理方面的经验对于改善服务至关重要.
研究的目的:
- 为了评估妇女对格鲁吉亚的产前,产后和产后护理的满意度.
- 检查女性背景特征与她们对产妇医疗保健的满意度之间的关系.
主要方法:
- 在格鲁吉亚,对400名在前一年分娩的妇女进行了调查.
- 该调查测量了对母婴护理组织 (可触摸性,可用性,可访问性) 和过程特征 (响应性,可靠性,同情心,沟通,礼貌) 的看法.
- 评估了女性对产前,产后和产后服务的整体满意度.
主要成果:
- 接受调查的女性对产前,产后和产后服务的整体满意度很高.
- 超过75%的受访者报告了对产妇设施的可感性,包括吸引力和最新设备的积极看法.
- 回归分析表明,为服务付费的女性报告满意度较低. 与农村妇女相比,城市妇女对产前和产后服务的满意度更高. 高等教育水平与较低的满意度相关.
结论:
- 格鲁吉亚的妇女通常对产妇医疗保健服务表示高度满意.
- 结构因素的改善,如孕产妇保健设施的可感性,可用性和可访问性,可能有助于观察到的高满意度水平.
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