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交换还是不交换? 在社交应用程序加载过程和应用程序类型中,发言人角色的紧迫性对用户切换意向的影响
Ning Zhang1, Hsin-Li Hu2, Scarlet H Tso2
1College of Management, Shenzhen University, Shenzhen, China.
Frontiers in psychology
|June 29, 2023
概括
社交应用程序加载屏幕的紧迫性影响了用户的切换意图. 高紧迫性角色减少了乐趣应用程序的切换,但增加了以任务为导向的应用程序,影响感知等待时间.
科学领域:
- 人与计算机的交互
- 心理学 心理学 心理学
- 应用程序设计 应用程序设计
背景情况:
- 移动应用程序加载时间显著影响用户体验.
- 在加载页面上的代言人角色可以影响用户的感知和行为.
- 情绪传染和注意力门模型为理解这些效应提供了理论框架.
研究的目的:
- 调查社交应用加载页面上的发言人角色的紧迫性如何影响用户切换意图.
- 探索这种关系中感知到的等待时间的调解作用.
- 根据应用程序导向 (享乐主义者与实用主义者) 来区分效应.
主要方法:
- 两项研究与移动应用程序用户进行 (N=173和N=182).
- 参与者接触到社交应用程序加载页面,其中的发言人表现出不同程度的紧迫性.
- 测量了用户切换意图和感知等待时间.
主要成果:
- 对于快乐的应用程序,高紧迫性发言人角色减少了切换意图,而低紧迫性角色增加了它.
- 对于实用应用程序,效果是相反的:高紧迫性字符增加了切换意图.
- 感知等待时间调解了交互效应,高紧迫性角色减少了对享乐应用程序的感知等待时间.
结论:
- 发言人角色的紧迫性是社交应用程序加载页面的关键设计元素.
- 应用程序导向 (享乐与实用主义) 适度了紧迫性对用户切换意图的影响.
- 优化字母设计可以在应用程序加载时减轻消极的用户体验.
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