药剂师与聋人和听力障碍患者的沟通技巧:需要评估
Noha Al Aloola1,2, Maram Alanazi3, Norah Alotaibi3
1Clinical Pharmacy Department, College of Pharmacy, King Saud University, Riyadh, Saudi Arabia.
PloS one
|June 29, 2023
概括
沙特药剂师认识到他们对聋人和听力障碍患者的责任,但缺乏有效沟通的信心和技能. 需要培训和资源来改善患者护理.
科学领域:
- 药房实践 在药房实践.
- 卫生沟通健康沟通
- 患者护理 患者护理
背景情况:
- 有效的沟通对于患者的安全和遵守至关重要.
- 聋人和听力障碍者 (DHH) 在医疗保健环境中面临独特的沟通障碍.
- 了解医疗保健提供者的看法是提高可访问性的关键.
研究的目的:
- 评估沙特药剂师对对DHH患者的责任的看法.
- 评估当前的沟通实践,并识别障碍.
- 确定药剂师之间的沟通技巧培训的需要.
主要方法:
- 进行了前性横截面研究.
- 通过验证的在线问卷 (药剂师和聋人通信问卷 (PDCQ)) 收集的数据.
- 来自沙特社区和门诊药房的303名药剂师参与了这项研究;数据使用描述性统计和千平方测试进行了分析.
主要成果:
- 药剂师认为DHH患者在药物说明中扎.
- 书面沟通是最常见的;缺乏口译员和患者阅读水平低是关键障碍.
- 大多数药剂师都相信沟通技能的必要性,但觉得自己没有做好准备.
结论:
- 沙特药剂师在对DHH患者的义务方面表现出很低的信心,技能和知识.
- 显著需要改进沟通策略和资源.
- 有针对性的培训对于提高药剂师为DHH患者提供有效服务的能力至关重要.
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