一个基于Web的对话式聊天机器人,用于传播COVID-19咨询信息
Fratzeska Moutsana Tapolin1, Joseph Liaskos1, Emmanouil Zoulias1
1Health Informatics Laboratory, Faculty of Nursing, School of Health Sciences, National and Kapodistrian University of Athens, Athens, Greece.
一个新的AI聊天机器人"Iris"提供可靠的COVID-19信息,增强医疗保健支持. 试点测试证实了它的可用性和积极的用户体验,证明了对话性AI在公共卫生中的潜力.
科学领域:
- 计算机科学 计算机科学
- 人工智能的人工智能
- 自然语言处理自然语言处理.
背景情况:
- 聊天机器人整合了人工智能 (AI) 和自然语言处理 (NLP) 以进行类似人类的对话.
- 随着COVID-19大流行,医疗保健部门加速采用聊天机器人,以提供系统支持.
- 在公共卫生危机期间,可靠的信息传播至关重要.
研究的目的:
- 设计,实施和评估基于Web的对话聊天机器人,以获得立即可靠的COVID-19信息.
- 评估聊天机器人的对话能力和主题理解.
- 测量开发的聊天机器人的用户体验和可用性.
主要方法:
- 开发一个基于Web的聊天机器人,名为"Iris",使用IBM的沃森助理.
- 实施先进的对话支持和主题理解.
- 使用乌尔斯特大学的聊天机器人可用性问卷 (CUQ) 进行试点评估.
主要成果:
- 聊天机器人"Iris"展示了对COVID-19相关主题的满意理解.
- 试点评估证实了聊天机器人的可用性.
- 用户报告了与聊天机器人"Iris"互动的愉快体验.
结论:
- 开发的聊天机器人"Iris"是提供COVID-19信息的可用和有效工具.
- 交谈式人工智能在支持公共卫生信息传递方面表现有前途.
- 进一步的研究应该解决研究的局限性,并探索未来的改进.
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