患者对国家患者门户网站及其可用性的体验:跨部门调查研究
Saija Simola1, Iiris Hörhammer1, Yuhui Xu1
1Department of Computer Science, Aalto University, Espoo, Finland.
Journal of medical Internet research
|June 30, 2023
概括
患者门户的可用性被评为良好的,但个别患者的经验显著影响感知到的有用性. 根据用户反改进门户网站设计,可以提高患者参与度和护理流程.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 人与计算机的交互
背景情况:
- 患者门户提供访问电子健康记录 (EHR) 和数字健康服务,旨在改善患者的自我管理和参与.
- 然而,患者门户的好处取决于用户的意愿和感知到的有用性和易用性.
研究的目的:
- 调查国家患者门户网站的可用性.
- 检查患者高度积极或负面体验与他们对门户可用性的看法之间的关系.
- 建立一个基石,在国际上对患者门户网站的可用性进行基准测试.
主要方法:
- 在芬兰,My Kanta患者门户网站的登录用户进行了基于网络的调查.
- 用户可用性是使用接近系统可用性量表 (SUS) 评分的评级来评估的.
- 通过开放式问题收集患者的体验,并使用诱导性内容分析以及多变量回归来分析.
主要成果:
- 患者门户网站获得了良好的可用性评级 (SUS平均得分为74.3).
- 非常积极的体验与更高的感知可用性有很强的相关性 (β=.51),而非常负面的体验与更低的可用性有很强的相关性 (β=-1.28).
- 信息提供和缺乏信息是常见的主题;处方更新和易用性是经常提到的积极因素,而挫折和愤怒是负面经验的特征.
结论:
- 个别患者的体验对评估患者门户的可用性产生了重大影响.
- 解决正面和负面反对于提高门户网站可用性至关重要.
- 未来的改进应该集中在有效,简单和快速的信息传递上,并结合交互功能.
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