影响聊天机器人接受和信任的因素 青少年犯罪者的风险评估培训
Ann-Pierre Raiche1, Léanne Dauphinais1, Manon Duval1
1School of Criminology, University of Montreal, Montreal, QC, Canada.
Frontiers in psychology
|July 3, 2023
概括
这项研究发现,犯罪学学生普遍接受并信任聊天机器人进行青少年犯罪者风险评估培训. 用户的特点,如自我效能和焦虑,显著影响了他们对模拟的看法.
科学领域:
- 教育技术的教育技术
- 人与计算机的交互
- 犯罪学教育 犯罪学教育
背景情况:
- 使用聊天机器人和虚拟化身进行基于模拟的培训是一种新兴的教育策略.
- 用户体验对于采用交互式系统至关重要.
- 了解影响用户接受和信任的因素对于这些系统至关重要.
研究的目的:
- 检查对未成年犯罪者的风险评估培训聊天机器人的认知接受和信任.
- 确定影响学生对聊天机器人的接受和信任感的因素.
主要方法:
- 有112名犯罪学本科生参加.
- 学生们使用一个定制设计的聊天机器人与3D化身进行风险评估培训.
- 完成了在线问卷和风险评估练习.
主要成果:
- 据报道,对聊天机器人的接受和信任水平令人满意.
- 超过一半的参与者对聊天机器人感到满意或非常满意.
- 大多数参与者认为聊天机器人是仁慈的和可信的.
结论:
- 聊天机器人的接受和信任受软件设计和用户特征的影响.
- 自我效能,状态焦虑,学习风格和神经症是影响因素的突出因素.
- 令人鼓舞的结果表明,在专业培训中,技术可能会取得成功.
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