评估一个新的急诊室老年人避开服务:患者和亲属的经验
Leanne Greene1, Rachel Lane2, Maria Crotty2
1Rehabilitation, Aged and Extended Care, Flinders University, Adelaide, South Australia, Australia leanne.greene@flinders.edu.au.
Emergency medicine journal : EMJ
|July 3, 2023
概括
老年人发现新的紧急护理中心比急诊室 (ED) 更可取. 这种ED避免服务提供了一个更安静,更安全的环境,拥有专门的老年医疗人员,改善用户体验和潜在的公共卫生系统.
科学领域:
- 老年医学 老年医学
- 医疗保健服务研究 医疗服务研究
- 公共卫生 公共卫生
背景情况:
- 老年人对非紧急情况的高急诊室 (ED) 使用是一个全球性的挑战.
- 应急部门 (ED) 的避免举措是有效的策略来缓解这个问题.
- 在南阿德莱德当地卫生网络中,为65岁及以上的个人实施了一项新的ED避免服务.
研究的目的:
- 评估新的ED避免服务在其用户,特别是老年人中是否可接受.
- 与传统的急诊部护理相比,了解用户的体验和偏好.
主要方法:
- 综合和恢复中心 (CARE) 是一个拥有多学科老年医疗团队的六个病床的病房.
- 与17名患者和15名在2021年9月至2022年9月期间访问该服务的亲属进行了半结构面试.
- 用专题分析来分析采访中的定性数据.
主要成果:
- 超过一半的32次出勤与跌倒有关;其他原因包括难以访问全科医生 (GP) 预约.
- 参与者更喜欢CARE中心而不是传统的ED,因为它是一个更安静,更安全的环境和专门的老年医护人员.
- 打电话给急救服务的犹源于ED等待时间长和住院的前景;过去的ED负面经验很常见.
结论:
- 像CARE中心这样的ED入院规避计划是对老年人紧急护理需求的可接受替代方案.
- 这些项目显示出可能使公共卫生系统受益,并增强老年患者的用户体验.
- 参与者提出了标准化的后续流程,以进一步改善服务.
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