在初级保健机构开发和验证药品服务的患者满意度调查
Ruijian Huang1, Siyu Ding1, Yue Xiao1
1School of International Business, China Pharmaceutical University, Nanjing, Jiangsu 211198, P.R. China.
概括
一项新的患者满意度调查已被开发和验证,用于中国社区药房. 该工具测量了五个领域的满意度,有助于在不同地区评估药房服务.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 制药科学 制药科学
- 患者体验测量 患者体验测量
背景情况:
- 患者满意度是评估药房服务质量的关键指标.
- 需要一个经过验证的工具来评估初级保健中的药物服务,特别是在低收入和中等收入国家.
- 现有的患者满意度调查仅限于社区制药服务.
研究的目的:
- 开发和验证一个多维的患者满意度工具,用于社区制药服务在中国.
- 创建一个可靠的工具来评估药房服务质量在不同的地理环境.
- 为消除对初级保健药房的验证患者满意度调查的差距.
主要方法:
- 在中国七个省份进行了横截面调查.
- 该研究涉及四个阶段:项目生成,专家改进,试点测试和心理测量验证.
- 标准化患者对125个初级保健设施进行了166次未经预告的访问.
主要成果:
- 开发了一个24项的利克特类型仪器,涵盖了关系,药物咨询,同情心,可访问性和整体满意度.
- 该调查显示出出色的内部一致性和可靠性.
- 因子分析得出了解释70.7%的方差的4个因子解决方案,证实了仪器的有效性.
结论:
- 开发的问卷是评估患者对中国初级保健医疗服务的满意度的有效和可靠的工具.
- 这项研究代表了在这种环境中对标准化患者满意度评估的重要一步.
- 建议进一步研究跨文化适应和在城市零售药房中的应用.
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