电子邮件咨询服务对英格兰眼科推的过和改进的影响
Ariel Yuhan Ong1, Aoife Naughton2, Stella Hornby2
1Oxford Eye Hospital, John Radcliffe Hospital, Oxford University Hospitals NHS Foundation Trust, Oxford, OX3 9DU, UK. ariel.ong@nhs.net.
International ophthalmology
|July 7, 2023
概括
牛津眼科医院的眼科医院
科学领域:
- 眼科医生 眼科 眼科
- 数字健康数字健康
- 医疗保健管理的管理
背景情况:
- 对眼科护理服务的日益增长的需求需要数字化转型.
- 牛津眼科医院 (OEH) 的电子邮件咨询服务在后COVID时代至关重要.
- 评估服务对二级护理转诊的影响很重要.
研究的目的:
- 评估OEH电子邮件咨询服务对转介到二级眼科护理的影响.
- 了解服务在管理眼科护理产能需求不平衡方面的作用.
主要方法:
- 从2020年9月到11月,对OEH电子邮件咨询服务收到的电子邮件进行分析.
- 收集的数据包括人口统计,内容,特征和结果.
- 进行了主题分析和用户反调查.
主要成果:
- 分析了828封电子邮件,主要来自眼科医生和全科医生.
- 超过一半的临床查询是适合社区管理的,而36.5%的临床查询被转移到子专业诊所.
- 该服务在视网膜病变,OCT异常和光盘评估方面获得了很高的评分,用户反是积极的.
结论:
- 安全的电子邮件咨询服务有助于初级和二级眼科专业人员之间的有效沟通.
- 它有效地过推,完善途径,并为临床查询提供快速响应.
- 该服务是安全的,维护成本低,并且受到用户的高度重视,特别是眼科医生.
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