心脏外科科室与家属的数字跨专业沟通:从大流行中获得的见解
Alberto Pozzoli1, Chantal Zurfluh1, Peter Schulz2,3
1Division of Cardiac Surgery, Cardiocentro Ticino Institute, EOC, Lugano, Switzerland.
Frontiers in cardiovascular medicine
|July 10, 2023
概括
在COVID-19期间,数字通信工具增强了患者与家人的联系. 这种电子服务改善了信息传递和满意度,对于远程医疗保健通信至关重要.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 数字健康解决方案 数字健康解决方案
- 患者与家人的参与
背景情况:
- 由于COVID-19流行病的限制,医院的接入和患者,家属和医务人员之间的面对面沟通受到限制.
- 干扰对感知到的整体护理和标准沟通道产生了负面影响.
- 需要创新的数字解决方案来保持与患者家属的积极沟通.
研究的目的:
- 开发和评估电子通讯解决方案,为患者的家人提供主动的日常更新.
- 在COVID-19限制期间评估数字通信服务的满意度和接受度.
- 为了比较数字通信与标准通信方法的有效性.
主要方法:
- 一项前性随机研究将"数字"组 (SMS更新) 与"标准"组 (没有SMS) 相比较.
- 跨专业更新 (医疗,护理,理疗) 通过短信传递给数字组.
- 分析了患者与家庭的沟通流 (电话,短信) 和满意度调查.
主要成果:
- 数字通信服务成功实施,每位患者发送的通信量为4.84.
- 与标准组 (1.4 /患者) 相比,数字组从亲属 (0.4 /患者) 接到的电话显著减少,这表明信息传递效率高.
- 数字组 (6.7/7) 与标准组 (5.6/7) 相比,对信息水平和可理解性的满意度更高.
结论:
- 数字通信解决方案有效地解决了COVID-19限制所带来的挑战.
- 数字服务补充了传统的沟通,满足了家庭的信息需求.
- 加强患者与家人的沟通显著改善了对医疗保健服务的整体满意度.
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