对COVID-19的恐惧,职场恐惧症,职场偏差和感知到的组织支持:一个温和的调解模型
Subburaj Alagarsamy1, Sangeeta Mehrolia2, Jain Mathew2
1School of Business, Manipal Academy of Higher Education, Dubai, UAE.
概括
感知到的组织支持可以减轻酒店员工对工作场所恐惧症和因对COVID-19的恐惧而产生的偏差. 量身定制的支持策略比一刀切的解决方案更有效,用于管理与大流行有关的工作场所压力.
科学领域:
- 组织心理学 组织心理学
- 职业健康 职业健康 职业健康
- 行为科学 行为科学
背景情况:
- 随着COVID-19的流行,包括对COVID-19的恐惧在内的显著心理压力引入,影响了员工的福祉和行为.
- 工作场所恐惧症和工作偏差行为成为酒店行业的关键问题.
- 理论上,感知到的组织支持可以缓冲工作场所的负面心理影响.
研究的目的:
- 调查COVID-19恐惧,工作场所恐惧症和感知到的组织支持的调节调解作用.
- 检查酒店员工工作偏差行为的预测因素.
- 测试一个模型,解释这些变量之间的复杂关系在酒店业.
主要方法:
- 一项使用在线问卷的定量,横截面研究.
- 从马尔代夫的481名全职前线酒店员工收集的数据.
- 对调节调解模型的统计分析.
主要成果:
- 该模型解释了工作偏差行为的44%的差异.
- 对COVID-19的恐惧,工作场所恐惧症和感知到的组织支持显著预测了工作偏差.
- 发现感知到的组织支持可以减少COVID-19恐惧对工作场所恐惧症和偏差的负面影响.
结论:
- 组织支持对于减轻酒店工作人员与大流行有关的心理困扰和行为问题至关重要.
- 推实施量身定制的,多层次的支持策略,而不是采用统一的方法.
- 通过有针对性的干预措施解决对COVID-19的恐惧和职场恐惧症可以减少工作偏差.
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