公众对社区药房服务的看法,满意度和期望以及咨询社区药剂师的障碍
Anan S Jarab1,2, Walid Al-Qerem3, Karem H Alzoubi4,5
1Department of Clinical Pharmacy, Faculty of Pharmacy, Jordan University of Science and Technology, Irbid, Jordan.
International journal of environmental health research
|July 11, 2023
概括
在约旦,公众对社区药房服务的看法是积极的,但对药剂师的信任和药房隐私仍然是关键障碍. 加强药剂师培训可以提高服务质量和患者的信心.
科学领域:
- 药房实践 在药房实践.
- 公共卫生 公共卫生
- 制药服务 制药服务
背景情况:
- 社区药房在医疗保健提供中起着关键作用.
- 了解公众的看法对于优化药房服务至关重要.
研究的目的:
- 评估公众对约旦社区药房服务的看法,满意度和期望.
- 识别影响社区药房服务利用的障碍.
主要方法:
- 一项采用验证的自我报告在线调查的横截面研究.
- 调查分发给约旦各个地区的681个人.
主要成果:
- 靠近家庭/工作场所 (79.1%) 和获得非处方 (OTC) 药物 (66.2%) 是药房选择和参观的主要驱动因素.
- 参与者普遍报告了良好的感知,满意度和期望.
- 关键障碍包括对医生比药剂师 (63.1%) 的信任程度更高,以及缺乏隐私 (45.7%).
结论:
- 约旦的社区药房服务被认为是积极的,但存在重大障碍.
- 药剂师需要有针对性的教育和培训,以提高服务质量和满足患者需求.
- 解决信任和隐私问题对于重建消费者对社区药剂师的信心至关重要.
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