健康护理团队内信任的定义,测量,前体和结果:一个范围审查
概括
本综述绘制了在医疗保健团队中如何定义和衡量信任. 沟通和尊重是关键的前体和结果,影响团队流程和患者护理.
科学领域:
- 医疗保健管理的管理
- 团队动力学 团队动力学
- 组织行为 组织行为
背景情况:
- 信任是医疗保健团队有效运作的关键因素.
- 了解信任的多面性质对于优化患者护理和团队合作至关重要.
研究的目的:
- 在医疗保健团队中对信任定义的文献进行映射.
- 确定用于评估对这些团队的信任的测量工具.
- 调查对医疗保健机构信任的前体和结果.
主要方法:
- 使用五个电子数据库和灰色文献进行了全面的范围审查.
- 包括专注于参与患者护理和信任概念的医疗保健团队的研究.
- 进行了对信任定义和测量工具的内容分析,以及对前体和结果的专题分析.
主要成果:
- 包括157项研究;信任并不总是明确地定义,而"能力"是常见的定义组成部分.
- 信任在22%的研究中被测量,经常使用定制仪器.
- 信任的先驱和结果在个人,团队和组织层面上运作,沟通和尊重是重要的因素.
结论:
- 信任是医疗保健团队中复杂,多层次的结构.
- 文献中的差距包括快速信任模型的应用.
- 调查结果可以为培训和实践提供信息,以加强团队流程和协作.
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