获取患者及其家属在急诊室的反
Yemisi Okikiade Oyegbile1, Petra Brysiewicz2
1Department of Nursing, Faculty of Health Sciences, Durban University of Technology, Durban, South Africa.
概括
收集患者和家庭对急诊室护理的反对于评估质量至关重要. 本综述探讨了在非洲急诊室测量患者体验的挑战和工具.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 紧急医疗 紧急医疗
背景情况:
- 评估患者和家庭在急诊室 (ED) 的经验对于质量改善至关重要.
- 反突出了医疗保健服务的优缺点.
- 了解患者的观点对于改善ED服务至关重要.
研究的目的:
- 确定在非洲EDS中测量患者和家庭体验的挑战.
- 审查现有的工具,以评估患者和家庭对ED环境的满意度.
- 为在ED中实施患者体验评估提供建议.
主要方法:
- 进行了全面的文献综合.
- 审查的重点是研究测量患者和家庭在EDs的经验,特别强调非洲背景.
- 确定了可用的测量工具和实施策略.
主要成果:
- 在衡量非洲ED患者和家庭体验方面存在重大挑战.
- 文献中提供了各种工具来评估患者和家庭的满意度.
- 概述了进行此类评估的实施考虑因素.
结论:
- 测量患者和家庭在非洲EDs的经验是可行的,但需要解决特定的挑战.
- 鉴定的工具和实施策略可以指导医疗保健专业人员进行有价值的评估.
- 系统的反收集可以推动ED护理质量的显著改善.
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