使用SERVQUAL模型评估避孕咨询的质量:2021年,埃塞俄比亚南部的一项横截面研究
Temesgen Geta Hardido1, Tigistu Toru1, Bizuayehu Atinafu Ataro1
1College of Medicine and Health Science, Wolaita Sodo University, Wolaita Sodo, Ethiopia.
Women's health (London, England)
|July 13, 2023
概括
优质的避孕咨询服务对女性至关重要.
科学领域:
- 公共卫生 公共卫生
- 生殖健康 生殖健康
- 医疗保健服务研究 医疗保健服务研究
背景情况:
- 优质的避孕咨询对于妇女的生殖健康至关重要.
- 然而,这些基本服务的质量没有得到充分的研究.
- 这一差距凸显了评估当前服务提供标准的必要性.
研究的目的:
- 评估避孕咨询服务的质量.
- 利用埃塞俄比亚南部的服务质量模型.
- 旨在确定需要改善服务的领域.
主要方法:
- 在埃塞俄比亚南部进行的基于设施的横截面研究.
- 391名处于生育年龄的妇女参与了调查,这些妇女通过系统抽样进行招聘.
- 使用结构化问卷收集的数据;用SPSS分析,使用Wilcoxon的标志和弗里德曼的测试.
主要成果:
- 发现避孕咨询的整体质量很低.
- 客户的期望远远超过了所收到的服务.
- 包括年龄,子女数,婚姻状况和教育在内的社会人口统计因素在统计学上与咨询质量有关.
结论:
- 研究的卫生机构的避孕咨询服务质量不佳.
- 客户期望和实际收到的咨询之间存在很大的差异.
- 解决这些质量差距对于有效的计划生育服务至关重要.
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