在COVID-19大流行期间,在不列颠哥伦比亚省实际实施综合青年服务
Marco Zenone1,2, Al Raimundo1, Suhail Nanji1
1Foundry, Providence Health Care, Vancouver, British Columbia, Canada.
Integrated healthcare journal
|July 13, 2023
概括
在COVID-19期间,Foundry虚拟服务为不列颠哥伦比亚省 (BC) 的年轻人提供了综合支持. 报告的满意度很高,超过95%的年轻人推虚拟平台.
科学领域:
- 数字健康数字健康
- 青少年心理健康服务 青少年心理健康服务
- 公共卫生干预措施 公共卫生干预措施
背景情况:
- 由于COVID-19大流行,需要迅速调整青年支持服务.
- Foundry开发了一个虚拟平台,为整个不列颠哥伦比亚省的年轻人提供综合服务.
- 虚拟服务提供模式对于维持获得护理的机会至关重要.
研究的目的:
- 报告Foundry虚拟服务的发展情况.
- 介绍虚拟平台的初步评估结果.
- 分享实施类似虚拟服务的经验教训.
主要方法:
- 2020年4月推出虚拟服务,通过聊天,语音或视频通话提供随时咨询.
- 让年轻人和护理人员参与服务实施和改进.
- 使用质量改进数据工具来跟踪服务使用率,人口统计数据和质量评级.
主要成果:
- 在8899次访问中,有3846名独特的年轻人获得了服务,使用了11943个服务.
- 主要服务包括咨询 (32.5%),心理健康/物质使用 (31.4%),同行支持 (17.2%).
- 超过95%的年轻人表示推虚拟服务.
结论:
- 在整个项目生命周期中,让最终用户参与进来.
- 投资于员工培训和支持虚拟服务提供.
- 实施学习健康系统,以实现持续改进和适应.
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