实施一个新的远程医疗患者咨询委员会
Rebekah L Rollston1, Winifred Gallogly1, Alex Lynch-Coffey1
1Bicycle Health Inc, Boston, MA, USA.
Journal of patient experience
|July 13, 2023
概括
为治疗阿片类药物使用障碍 (OUD) 建立远程医疗患者咨询委员会 (PAC) 需要建立信任,以克服耻辱感,并涉及具有实践经验的员工,以有效参与患者.
科学领域:
- 数字健康数字健康
- 患者参与 患者参与
- 阿片类药物使用障碍 (OUD) 治疗
背景情况:
- 患者参与在医疗保健提供中至关重要,通常由患者咨询委员会 (PAC) 促进.
- 在传统环境中建立了PAC,但在纯粹的远程医疗环境中未得到充分利用.
- 通过远程医疗来治疗阿片类药物使用障碍 (OUD) 对患者参与提出了独特的挑战.
研究的目的:
- 探索在Bicycle Health,一个数字健康组织的远程医疗患者咨询委员会 (PAC) 的实施.
- 解决在远程医疗环境中参与阿片类药物使用障碍 (OUD) 患者的挑战.
- 确定建立有效的远程医疗PAC的关键经验.
主要方法:
- 在提供OUD治疗的数字健康组织内开发和实施远程医疗PAC.
- 代调整以应对已识别的实施挑战.
- 专注于建立信任的战略,以减轻患者的耻辱感.
- 包括在OUD.中拥有实践经验的员工.
主要成果:
- 招募和参与OUD患者需要仔细考虑耻辱和建立信任.
- 拥有实践经验的员工是远程医疗PAC中宝贵的资产.
- 一个结构化的改进框架 (例如,改进模型) 可以指导反,但需要向患者提供可访问的展示.
结论:
- 远程医疗PAC是可行的,并有利于提高患者参与OUD治疗.
- 通过信任和实践经验来解决耻辱是成功的关键.
- 结构化而又可访问的框架有助于利用患者的反来改善服务.
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