跨专业团队冲突解决:一个批判性文献综述
Carole Orchard1, Gillian King, Panagiota Tryphonopoulos
1Dr. Orchard: Professor Emerita, Adjunct Research Professor, Arthur Labatt Family School of Nursing, University of Western Ontario, London, Ontario, Canada. Dr. King: Adjunct Research Professor, Arthur Labatt Family School of Nursing, University of Western Ontario, and Distinguished Senior Scientist, Bloorview Research Institute, Toronto, Ontario, Canada. Dr. Tryphonopoulos: Assistant Professor, Arthur Labatt Family School of Nursing, University of Western Ontario, London, Ontario, Canada. Dr. Gorman: Associate Professor and Chair Department of Thanatology, King's University College at Western University, London, Ontario, Canada. Dr. Ugirase: Manager, Nursing Programs, School of Health Sciences, College Boreal. Ontario, London, Ontario, Canada. Mr. Lising: Team-Based Practice and Education Lead at Centre for Interprofessional Education, University of Toronto, Toronto, Ontario, Canada. Dr. Fung: Professor, Chair/Chief Department of Otolaryngology, Health and Neck Surgery, Schulich School of Medicine, Faculty of Medicine and Dentistry, University of Western Ontario, London, Ontario, Canada.
跨专业医疗保健团队冲突涉及关系,任务和过程问题. 使用建设性的争议解决冲突的培训,提高了患者护理规划和协作实践的质量.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 冲突解决研究 冲突解决研究
背景情况:
- 关于医疗团队冲突的现有研究往往侧重于个人风格或管理干预.
- 对于理解和解决跨专业团队冲突的概念框架的关注有限.
研究的目的:
- 识别冲突的关键组成部分,与跨专业医疗保健团队相关.
- 综合概念发现,以理解和解决团队冲突.
主要方法:
- 对各个学科的冲突文学进行了批判性审查.
- 该审查采用了一种系统的方法,包括文献搜索,评估,综合和分析.
主要成果:
- 团队中的冲突表现为关系,任务和过程问题.
- 现有的模型往往侧重于人际或工作场所冲突,不太强调团队应用.
结论:
- 解决冲突的培训,特别是使用建设性的争议,改善了合作的患者护理规划.
- 增强的冲突解决技能对于有效的专业间,以客户为中心的协作实践至关重要.
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