在线NHS 111的多方法研究
Joanne Turnbull1, Jennifer MacLellan2, Kate Churruca3
1School of Health Sciences, University of Southampton, Southampton, UK.
在线NHS 111提供24小时健康评估,但并未得到充分理解,由于电子健康素养差异,可能会增加健康不平等. 需要更清晰的沟通来改善路标,减少用户和医疗保健提供者的困惑.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 医疗信息学 医疗信息学
背景情况:
- 在线NHS 111提供24小时的健康评估和诊断服务.
- 该研究调查了NHS 111在线的访问,使用和劳动力影响,并将其与澳大利亚的Healthdirect虚拟分组进行比较.
研究的目的:
- 检查护理途径,差异性访问和使用,以及NHS 111在线的劳动力影响.
- 将NHS 111在线与澳大利亚的Healthdirect虚拟分组进行比较.
主要方法:
- 与英国和澳大利亚医疗保健系统的121名员工和利益相关者进行了定性访谈.
- 在2754名受访者中进行了关于他们使用NHS 111服务的定量调查.
主要成果:
- 人们对NHS 111在线和Healthdirect虚拟分组的理解不充分,并认为它们会增加工作量和不适当的需求.
- 在老年人和具有较低教育资格的人群中,NHS 111在线的使用率较低.
- 在线NHS 111的用户表现出更高的电子健康素养和更高的整体服务利用率.
结论:
- 提高NHS 111在线服务的清晰度对于有效的标志和减少混至关重要.
- 电子健康素养的差异表明",数字优先"的医疗保健策略可能会加剧健康不平等.
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