社区健康的语言获取研究:提供者对语言获取技术的看法以及通信技术的作用
Carmen Gonzalez1, Janessa M Graves2, Joana Ramos3
1Department of Communication, University of Washington, Seattle, Washington, USA.
Journal of communication in healthcare
|July 20, 2023
概括
医疗保健提供者经常使用非正式的语言辅助方法,可能对非英语语言偏好 (NELP) 的患者使用不足的专业口译服务. 这种依赖临时技术可能源于系统性障碍,无法及时获得专业的语言支持.
科学领域:
- 健康差异 在健康上的差异
- 卫生沟通 卫生沟通
- 医疗信息学 医疗信息学
背景情况:
- 美国有6600万个人在家中使用非英语语言,面临着健康差异.
- 信息和通信技术提供了新的患者-提供者沟通方法.
- 提供商使用数字语言访问工具的情况在很大程度上是未知的.
研究的目的:
- 检查提供者对语言辅助技术的观点.
- 评估通信技术在服务非英语语言偏好 (NELP) 患者中的作用.
主要方法:
- 在华盛顿州为3033名医疗保健提供者进行的在线调查 (2019年4月至7月).
- 提供者包括医生,执业护士,药剂师和牙医.
- 调查的重点是语言访问实践和对通信技术的看法.
主要成果:
- 大多数提供者使用非正式方法:家庭/朋友 (75.8%),儿童 (61.9%) 或双语员工 (64.3%).
- 专业口译 (面对面,电话,视频) 的使用较少.
- 对工作场所语言获取流程的不满,与使用家庭/朋友进行口译有关.
结论:
- 提供者可能未充分利用专业和数字口译服务.
- 依赖非正式方法表明,对获得专业口译服务存在系统性限制.
- 障碍可能会阻碍提供者为患有NELP的患者使用强制性语言服务.
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