患者在视频咨询期间的沟通偏好
Sanae Mazouri-Karker1, Olivia Braillard2, Robin Lüchinger3
1E-health and Telemedicine Division, Geneva University Hospitals, Geneva, Switzerland.
患者在视频咨询期间更喜欢特定的医生沟通行为,喜欢直接的眼神接触和表达性的非语言线索. 然而,他们更喜欢短暂的休息和专家推的视频实践,除了转移视线外.
科学领域:
- 医学沟通 医学沟通
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 视频咨询在医疗保健中越来越普遍.
- 了解患者在虚拟环境中与医生沟通的偏好,对于有效的护理至关重要.
研究的目的:
- 在模拟视频咨询期间探索患者对特定医生沟通行为的偏好.
- 确定最佳的沟通策略,以加强远程医疗中的患者与医生的互动.
主要方法:
- 在门诊环境中进行了一项探索性研究.
- 417名患者观看了模拟医生沟通行为的视频,并表示了他们的偏好.
- 评估的行为包括摄像头的制,目光的方向,社交谈话,隐私提醒,暂停和非语言表达力.
主要成果:
- 患者更喜欢面部和胸部框架 (50.7%) 超过面部单独.
- 眼睛直视相机 (42.9%) 优于移动视线.
- 社交谈话 (43.1%),隐私提醒 (80.8%),短暂停顿 (63.9%) 和表达性的非语言行为 (46.7%) 被高度重视.
结论:
- 患者的偏好在很大程度上与专家对视频通信的建议保持一致,除了视线转移和暂停时间的例外.
- 医生培训应纳入视频特定的沟通最佳实践,以优化远程医疗接触.
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