[我们需要更多的医疗志愿者吗? [创伤外科手术中的项目示例]
Axel Prokop1, Karl-Michael Reinauer2, Manfred Koebler3
1Klinik für Unfallchirurgie, Zentrum Alterstraumatologie, Kliniken Sindelfingen, Klinikverbund Südwest, Sindelfingen, Deutschland.
Zeitschrift fur Orthopadie und Unfallchirurgie
|July 28, 2023
概括
志愿者患者伴侣在面临人员短缺的德国医院显著改善了护理. 该计划为患者提供了至关重要的支持,并减轻了医疗保健专业人员的负担,为所有参与者创造了有利的局面.
科学领域:
- 医疗保健管理的管理
- 患者支持服务服务.
- 医疗保健中的志愿服务
背景情况:
- 德国医院面临的挑战包括护士短缺,法律任务和资金问题,导致患者护理质量下降.
- 老年人和孤立的患者在医院环境中特别容易受到痛苦和妄想的影响.
- 现有的医疗保健机构往往缺乏足够的资源来提供全面的非医疗患者支持.
研究的目的:
- 评估志愿者患者伴侣对患者护理和医院工作人员工作量的影响.
- 评估不同志愿者支持模式的有效性:病房内陪伴,外科护送和退院后过渡支持.
- 从患者和志愿者的角度来确定志愿者计划的感知成功.
主要方法:
- 从2017年7月到2023年4月,在德国4家医院的14个病房实施志愿患者伴侣计划.
- 包括陪伴 (对话和听力支持),外科护送服务和退院后的过渡援助.
- 通过使用德国学校评分系统 (1=最佳) 的志愿者和患者评估收集数据.
主要成果:
- 提供了超过12,000个患者伴随干预,成功率高 (志愿者的平均值为1.3,患者的平均值为1.2).
- 120个成功的手术护送被进行,导致该服务扩展到所有老年患者.
- 一个涉及30名过渡伴侣的试点项目证明了患者退院后的成功家庭支持.
结论:
- 志愿者患者伴侣有效缓解患者的恐惧,减少医院工作人员的负担,提高整体护理质量.
- 多方面的志愿者计划,包括陪伴,外科护送和过渡支持,非常成功和有益.
- 这种志愿者模式代表了一种可持续和有效的解决方案,以改善患者体验和医院效率,创造一个"双赢双赢"的场景.
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