数字通信对项目效率的影响通过易用性和最高管理层支持
Kainat Afridi1, Jamshid Ali Turi2, Barirah Zaufishan3
1Public Information & HR Professional, United Nations Information Centre, Islamabad, Pakistan.
Heliyon
|July 31, 2023
概括
在COVID-19封锁期间,用户对数字通信工具的采用率很高. 易用性显著影响了项目绩效,而不是管理支持,突出了对实用的数字化策略的需求.
科学领域:
- 管理科学 管理科学
- 信息系统信息系统信息系统
- 组织行为 组织行为
背景情况:
- 由于COVID-19的流行,我们需要迅速转向数字通信工具,以确保业务的连续性.
- 了解这些工具对项目效率和绩效的影响至关重要.
研究的目的:
- 调查数字通信工具在COVID-19封锁期间对项目效率的影响.
- 确定数字通信对项目绩效 (PP) 的影响程度.
主要方法:
- 进行了一项定量,横截面的研究.
- 使用便利抽样调查了巴基斯坦302名项目工作人员和人道主义组织 (非政府组织,联合国机构,非政府组织) 的员工.
主要成果:
- 观察到数字通信工具的用户采用率很高.
- 数字通信工具对项目业绩产生了积极的影响.
- 易用性成为一个重要的调节因素,在影响数字通信与项目绩效关系方面超过了最高管理层的支持.
结论:
- 组织应制定实用的数字通信策略和业务连续性计划,以应对危机.
- 为成功实现数字化转型,应对员工在采用新技术方面的挑战至关重要.
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