人工智能的感知威胁与豪华酒店的营业额意图之间的关系
1College of Innovation and Management, Suan Sunandha Rajabhat University, Bangkok 10300, Thailand.
Heliyon
|August 2, 2023
概括
人工智能 (AI) 可以增加员工的焦虑和营业额的意图. 感知到的组织支持对于缓解人工智能至关重要.
科学领域:
- 企业管理 企业管理
- 组织行为 组织行为
- 人工智能的人工智能
背景情况:
- 人工智能 (AI) 在工作场所的整合可能会侵蚀员工的专业知识,导致焦虑和增加营业额的意图.
- 了解员工对人工智能的看法对于有效的管理和保留策略至关重要.
- 人工智能感知的双重性质,包括威胁和机会,需要细致的调查.
研究的目的:
- 调查人工智能的感知威胁对营业额意向的影响.
- 检查在这种关系中感知到的组织支持和人工智能感知到的价值的调解作用.
- 开发一个概念模型,以理解人工智能在员工流动的背景下感知人工智能.
主要方法:
- 基于技术威胁避免,组织支持和感知价值理论的理论框架和假设的开发.
- 通过从员工自愿抽样收集问卷数据.
- 应用结构方程建模的两步方法来测试拟议的模型.
主要成果:
- 人工智能的感知威胁显著影响营业额的意图.
- 感知到的组织支持对人工智能的感知价值产生了积极的影响.
- 人工智能的感知价值在感知到的组织支持和营业额的意图之间起着重要的调解作用.
结论:
- 豪华酒店经理必须通过增强感知到的组织支持来解决人工智能引起的员工焦虑.
- 财务,职业和调整支持是管理人员关注的关键领域.
- 识别和管理人工智能的双重感知对于留住酒店行业的人才至关重要.
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