预测客户对丧亲咨询的满意度:负面影响的作用
Berit Telaar1, Christina Hanauer1, Rita Rosner1
1Clinical Psychology, Catholic University Eichstaett-Ingolstadt, Eichstaett, Germany.
Omega
|August 3, 2023
概括
客户对丧亲辅导的满意度通常很高,但也可能发生负面经历. 这项研究发现,负面影响显著预测客户满意度较低,突出显示需要进一步研究.
科学领域:
- 心理学 心理学 心理学
- 咨询心理学 心理咨询心理学
- 悲伤和损失研究研究
背景情况:
- 丧亲辅导通常会给客户带来很高的满意度.
- 然而,定性研究表明,一些客户经历了不满和负面影响.
- 了解影响满意度的因素对于改善丧亲支持至关重要.
研究的目的:
- 检查影响丧亲辅导满意度的内容,辅导员和客户相关因素.
- 调查消极影响对客户满意度的影响.
- 为了确定悲伤的个人客户满意度的预测因素.
主要方法:
- 一项调查对53名丧亲参与者进行了调查,他们已经完成了咨询.
- 收集的数据包括客户,损失和咨询变量,悲伤严重程度,负面影响和客户满意度.
- 使用等级线性回归分析来分析数据.
主要成果:
- 在线招募的参与者报告说,与通过组织招募的参与者相比,他们的满意度更低.
- 在咨询期间经历更多负面影响是较低客户满意度的重要预测因素.
- 悲伤的严重程度和会议的数量并没有在最终模型中显著预测满意度.
结论:
- 在丧亲辅导期间经历的负面影响是与较低的客户满意度相关的关键因素.
- 虽然总体满意度很高,但必须注意尽量减少不良体验.
- 进一步的研究是有必要的,以探索悲伤咨询中负面影响的性质和影响.
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