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马来西亚点对点住宿的体验属性和服务质量维度

Tze Sheng Wong1, Jennifer Kim Lian Chan1

  • 1Faculty of Business, Economics and Accountancy, University Malaysia Sabah, Malaysia.

Heliyon
|August 4, 2023
PubMed
概括

本研究确定了马来西亚点对点 (P2P) 住宿的独特经验和服务质量维度,并提出了一个新的P2PSERVQUAL模型. 这些发现为P2P住宿营销和管理提供了洞察力.

关键词:
经验属性是经验的属性.东道主和客人,我们的客人.马来西亚 马来西亚 马来西亚这就是P2PSERVQUAL模型.同级对同级的住宿.服务卡尔模型模型服务质量维度服务质量维度

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