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从用户信息处理和系统质量角度成功管理企业资源规划的机制
1Headquarters, HJ Institute of Technology and Management, 71 Jungdong-ro 39 104-1602, Bucheon-si, Gyeonggi-do, Bucheon, 14721, Republic of Korea.
Scientific reports
|August 4, 2023
概括
企业资源规划 (ERP) 系统的满意度取决于易用性,系统稳定性和员工参与度. 仅仅是感知到的有用性并不能保证满意度,参与可以缓解其影响.
科学领域:
- 信息系统信息系统信息系统
- 组织行为 组织行为
- 技术管理 技术管理
背景情况:
- 企业资源规划 (ERP) 系统是现代组织不可或缺的一部分.
- 现有的研究往往忽视了ERP用户满意度中技术因素和人类角色之间的相互作用.
- 在了解系统质量,服务质量和用户参与如何影响用户满意度方面存在差距.
研究的目的:
- 调查影响用户对ERP系统满意度的因素.
- 检查感知易用性,感知实用性,系统质量,服务质量,参与度和信息质量的作用.
- 通过考虑技术和人力方面来解决研究差距.
主要方法:
- 在一家大型造船和海事公司进行了一项定量研究.
- 数据是通过在线问卷从234个故意抽样ERP用户收集的.
- 部分最小平方结构方程建模 (PLS-SEM) 用于数据分析.
主要成果:
- 感知到的易用性,系统质量,服务质量和参与度对ERP用户满意度产生了重大和积极的影响.
- 感知到的有用性并没有对用户满意度产生显著的直接积极影响.
- 员工参与被发现可以缓和感知到的有用性和满意度之间的关系,可能减少其影响.
结论:
- 提高ERP用户满意度需要专注于系统可用性,稳定性和强大的支持.
- 鼓励员工积极参与决策过程对于员工满意度至关重要.
- 未来的研究应该探索更广泛的因素,包括培训和支持,以获得全面的理解.
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