卫生服务中的服务设计活动:基于生态系统视角和变革性方法的系统文献审查
Noé Vaz1, Cláudia Affonso Silva Araujo2,3
1Federal University of Rio de Janeiro, UFRJ, COPPEAD Institute Pascoal Lemme st., Rio de Janeiro, Brazil.
服务设计 (SD) 为卫生系统提供创新解决方案. 本研究确定了医疗保健中转型性SD的关键要素,包括行为者和用户识别,工具知识,技术和共同设计方法.
科学领域:
- 卫生系统创新 卫生系统创新
- 医疗保健中的服务设计
- 变革性的方法.
背景情况:
- 服务设计 (SD) 对于应对卫生系统挑战至关重要,但其支持活动尚未完全理解.
- 现有的研究缺乏对SD如何在医疗保健领域应用的全面分析.
- 本研究通过多层次生态系统和转型方法的透视来检查SD应用来解决这一差距.
结论:
- 在医疗保健中成功实施SD严重依赖于有效的管理.
- 该研究提出了一个检查清单,以帮助管理人员成功实施SD倡议.
- 这些发现为增强SD在卫生系统中的变革潜力提供了一个框架.
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