提高消费者参与度:让服务用户参与质量改善或实施工作的工具
Eva N Woodward1,2, Irenia A Ball2, Cathleen Willging3
1Department of Psychiatry, University of Arkansas for Medical Sciences, Little Rock, AR, United States.
Frontiers in health services
|August 10, 2023
概括
消费者之声是一个新的工具包,旨在帮助专业人士让服务用户参与改善医疗保健服务和减少健康不平等. 本资源为实施消费者参与策略提供了实际指导,特别是针对农村退伍军人.
科学领域:
- 实施科学 实施科学
- 医疗保健服务研究 医疗服务研究
- 基于社区的参与式研究
背景情况:
- 让服务用户参与质量改善和服务实施对于减少健康不平等至关重要.
- 实施策略往往缺乏消费者参与的强有力的运营.
- 实施者希望消费者参与,但缺乏对实际应用的信心.
研究的目的:
- 开发一个工具汇编,消费者之声,以指导消费者参与设计和实施实施策略.
- 支持实施者自信地让消费者参与医疗保健改进计划.
- 通过加强消费者参与自杀预防治疗来解决美国农村退伍军人中自杀不平等的问题.
主要方法:
- 采用了以人为中心的多步骤设计过程.
- 初步工作包括对医疗保健患者参与示例和专家采访的扫描.
- 代开发涉及对26名参与者进行采访,对11名实施者进行测试,并使用名义组技术对优先级进行确定.
主要成果:
- 消费者之声是一个在线,模块化和非线性资源,包含幻灯片,视听内容和模板等工具.
- 该工具包适用于消费者参与的各种经验水平.
- 调查结果强调了需要核心原则和实用想法,而不是单一的规范方法,消费者参与.
结论:
- 消费者之声使实施者能够应用消费者参与策略,以公平传播和采用基于证据的实践.
- 用户数据的洞察力强调,建立消费者和专业人士之间的信任是减少医疗保健不平等的关键组成部分.
- 该工具包可以广泛应用于各种环境,超出了最初的农村退伍军人自杀预防的重点.
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