在门诊期间识别患者感知值:来自中国公共医院的经验研究
Sha Liu1, Yinhuan Hu2, Chuntao Lu3
1School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, No.13 Hangkong Road, Wuhan, 430030, China.
BMC health services research
|August 11, 2023
概括
这项研究开发了一种患者感知值 (PPV) 模型,以量化门诊医疗保健中的患者价值. 经过验证的模型确定了关键的功能,情感和社会价值观,为改善医疗保健服务提供了见解.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 以患者为中心的护理
- 医疗保健管理的管理
背景情况:
- 以患者为中心的护理需要了解患者的感知价值观.
- 识别患者价值观对于满足需求和提供有价值的医疗服务至关重要.
- 在门诊治疗期间量化患者价值对于改善医疗保健至关重要.
研究的目的:
- 构建和验证一个研究模型来量化患者在门诊环境中的价值.
- 确定患者感知价值的核心维度.
- 为加强门诊医疗保健服务提供框架.
主要方法:
- 文献审查和专家小组讨论以形成初始框架.
- 调整和预调查验证患者价值表问卷.
- 结构方程建模用于开发和评估患者感知价值 (PPV) 模型.
主要成果:
- 在中国的一项572名受访者的研究中,开发了PPV模型,具有8个维度和29个项目.
- 该模型包括功能 (安装,效率,价格,服务质量),情感 (交互,控制) 和社会 (可访问性,图像) 价值.
- PPV模型显示了良好的匹配 (克朗巴赫α=0.950) 和子组之间的高相关性 (0.83).
结论:
- 在整个医疗保健访问期间,认识到患者的价值观至关重要.
- 该PPV模型为医疗管理人员提供了可操作的见解.
- 这些发现支持优化门诊服务,以从患者的角度提高质量.
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