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在俄俄州养老院中,投诉与组织特征之间的关联
Jenny H Kwon1, Xiao Qiu1, Katherine M Abbott2
1Department of Sociology and Gerontology, Miami University, Oxford, OH, USA.
Journal of the American Medical Directors Association
|August 14, 2023
概括
养老院的质量与领导层的稳定性和员工的保留有关. 改善管理员和护理主任的流动,认证护理助理的保留和家庭满意度可以减少投诉.
科学领域:
- 老年学是一门学科.
- 医疗保健管理的管理
- 公共卫生 公共卫生
背景情况:
- 俄俄州的养老院面临着越来越多的投诉.
- 了解影响投诉的组织因素对于质量改进至关重要.
研究的目的:
- 调查俄俄州养老院组织特征与投诉数量之间的关系.
- 确定与总和有根据的投诉相关的关键因素.
主要方法:
- 二次数据分析合并了多个俄俄州养老院数据集 (投诉,设施调查,居民和家庭满意度调查) 从2017-2019年.
- 进行了描述性,双变量 (ANOVA,chi-squared) 和多项逻辑回归分析.
主要成果:
- 城市位置,管理员 (NHA) 和护理主任 (DON) 周转率,设施规模,占用率,认证护理助理 (CNA) 保留率和家庭满意度与投诉总量相关.
- NHA/DON的营业额,设施规模,CNA的保留率和家庭满意度与有根据的投诉有关.
结论:
- 领导力稳定 (NHA,DON) 和认证护理助理 (CNA) 的保留对于养老院的质量至关重要.
- 提高领导连续性和CNA保留,以及提高家庭满意度,可以减轻养老院投诉.
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